Global Water Rate Case
Global Water has begun to file a rate case with the Arizona Corporation Commission. We filed the rate case on June 27th, 2023.
The filing can be reviewed on the Arizona Corporation Commission's eDocket site: https://docket.images.azcc.gov
To view a presentation of our filing, please click here.
We have recently expanded our Customer Assistance Program and we may be able to help with bill payment assistance. Please visit our Customer Assistance Program page for more information
The Value of Global Water
At Global Water, we care about our customers, the quality of the service we provide, and we strive to be good citizens of the communities we serve.
Safe, Reliable Service
At Global Water, we take seriously our responsibility to provide safe, reliable drinking water, wastewater, and recycled water. Water samples across our water system are analyzed on a regular basis in material compliance with regulatory requirements. Water quality tests are conducted at subcontracted laboratory facilities in addition to providing continuous online instrumentation for monitoring parameters, such as turbidity and disinfectant residuals, and allowing for adjustments to chemical treatment based on changes in incoming water quality. For 2022, we achieved a compliance rate of 99.7% for meeting state and federal drinking water standards and 99.8% for compliance with wastewater requirements, for an overall compliance rating of 99.8%.
Safe Employees
Now, more than ever, communities are recognizing that water is an essential service and our employees are essential employees. In the last three years, our employees have had no preventable reportable safety accidents. That's important because we want all employees to go home safely every day. It also results in real savings to customers, with lower workers compensation insurance costs and less lost working hours.
Focus on Customer Service
We are about the communities we serve. In 2022, we have contributed $10,000 to non-profit charities. Additionally, we regularly support community food banks and seek opportunities to give back to the communities we serve. We continue to expand our reach, recently sponsoring temporary lights to sports field in the Town of Sahuarita to support local youth sports. As continue to grow we are constantly looking for new opportunities to give back to the community which has given us so much.
Caring for Our Customers
In 2020, we significantly expanded our Customer Assistance Program, to provide additional benefits to customers who are experiencing hardship. Qualifying customers with reduced income, furloughed workers, those with medical hardships, disabled vets, and deployed service members may be eligible for up to $350 annually in bill payment assistance for Water Connections.
Continuously Improving
We continuously invest in maintaining our utility systems, building projects to accommodate economic development in high growth areas, and working to assure that our utilities remain in compliance. We never want to let our customers or our communities down, and that means we are constantly focused on improving.
Conserving Precious Water Resources
Since we first began, Global Water has focused on conserving water resources. By encouraging the use of recycled water for irrigation, we have saved over 10.7 BILLION gallons of groundwater, saving that groundwater for future use. We are leaders in helping resolve water scarcity problems in all of our utilities.
Capital Improvements
Global Water is committed to constant capital investments improving our infrastructure for years to come. To see the improvements made to your water system, click on the link below.
Public Notice
Please see the Customer Notices page for more information.
Comments and Questions
Have a comment or a question for us? Please let us know by using the form below.