Global Water Rate Case
Global Water-Santa Cruz Water Company, Inc. and Global Water-Palo Verde Utilities Company, Inc. (Maricopa)
Global Water filed a rate case with the Arizona Corporation Commission (ACC) . The applications can be viewed on the ACC’s eDocket website located here:
Global Water – Santa Cruz Water Company, Inc.
Global Water – Palo Verde Utilities Company, Inc.
We have recently expanded our Customer Assistance Program page, for more information click here.
Resources
The Value of Global Water
At Global Water, we care about our customers, the quality of the service we provide, and we strive to be good citizens of the communities we serve.
Safe, Reliable Service
At Global Water, we take seriously our responsibility to provide safe, reliable drinking water, wastewater, and recycled water. Water samples across our water system are analyzed on a regular basis in material compliance with regulatory requirements. Water quality tests are conducted at subcontracted laboratory facilities in addition to providing continuous online instrumentation for monitoring parameters, such as turbidity and disinfectant residuals, and allowing for adjustments to chemical treatment based on changes in incoming water quality. For 2022, we achieved a compliance rate of 99.7% for meeting state and federal drinking water standards and 99.8% for compliance with wastewater requirements, for an overall compliance rating of 99.8%.
Safe Employees
Now, more than ever, communities are recognizing that water is an essential service and our employees are essential employees. In the last three years, our employees have had no preventable reportable safety accidents. That's important because we want all employees to go home safely every day. It also results in real savings to customers, with lower workers compensation insurance costs and less lost working hours.
Focus on Customer Service
We are about the communities we serve. We regularly support community food banks and seek opportunities to give back to the communities we serve. We continue to expand our reach, recently sponsoring temporary lights to sports field in the Town of Sahuarita to support local youth sports. As continue to grow we are constantly looking for new opportunities to give back to the community which has given us so much.
Caring for Our Customers
In 2020, we significantly expanded our Customer Assistance Program, to provide additional benefits to customers who are experiencing hardship. Qualifying customers with reduced income, furloughed workers, those with medical hardships, disabled vets, and deployed service members may be eligible for up to $350 annually in bill payment assistance for Water Connections.
Continuously Improving
We continuously invest in maintaining our utility systems, building projects to accommodate economic development in high growth areas, and working to assure that our utilities remain in compliance. We never want to let our customers or our communities down, and that means we are constantly focused on improving.
Conserving Precious Water Resources
Since we first began, Global Water has focused on conserving water resources. By encouraging the use of recycled water for irrigation, we have saved over 10.7 BILLION gallons of groundwater, saving that groundwater for future use. We are leaders in helping resolve water scarcity problems in all of our utilities.
Capital Improvements
Global Water is committed to constant capital investments improving our infrastructure for years to come. To see the improvements made to your water system, click on the link below.
What is a Rate Case?
A rate case is a formal process where the regulated utilities of Global Water Resources Inc. (“Global Water”) seek approval from the Arizona Corporation Commission (“ACC”) to adjust its rates and charges. The case begins when a utility submits a written application for a change in rates. The ACC is the decision maker responsible for regulating and overseeing the states “public utilities” including Global Water. Utility ratemaking is the formal regulatory process by which the ACC sets rates that will be charged to customers. In addition, the ACC plays a critical role in establishing and implementing utility policy and either accepting, rejecting, or modifying utility proposals in a rate case.
Part of the rate case process entails an ACC review of utilities’ investments and expenses. This includes analyzing costs related to infrastructure improvements, operational expenses, and critically, approving (or not approving) utility profits to ensure they are just and reasonable. It’s also where Global Water receives approval for how those rates are structured. In addition to proposing new water and wastewater rates to cover operational costs and a return on its investment in the utility infrastructure used to serve its customers, Global Water must also get approval for their long-term investment plans. As a utility customer, you have the right to participate in the rate case process by “intervening” in the case. Typically, the entire process from filing the rate application to a final decision by the ACC takes approximately one year or more.
Public Notice
Please see the Customer Notices page for more information.
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